Small DNS goof-up on our end. Fixed now.

About 15 mins ago, we did a small DNS change as a part of a bigger and planned move to Amazon’s EC infrastructure for the last lot of our boxes. There was a human error, on our end, in doing so, which we later rolled back. In the process, some of our customers, were caught in the middle of this change and were served an erroneous file for the widget on their websites – because Amazon’s Cloudfront also caught us in the middle of this change and cached an unwanted file. This led to a redirect to our test website called webengage.net, which of course would never open.

By the time this post gets published, things would have returned to normal.

I truly apologize for this human error and promise to plan such moves in a better manner in future. I have received over a dozen phone calls in the last 15 mins from anxious customers. I want to assure all of you that things are back to normal. And, I’d also want to assure you that, moving forward, we’ll be far more diligent and sensitive about such upgrades. Thanks for keeping faith in us.

– Avlesh

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