Category Archives: Product-Update

10May / 2013

WebEngage is now available in 27 languages

We are now available in 27 languages. In all cases, other than English, the translations were done by our loving customers. Underneath is a quick list of supported languages:

English We love you!
Arabic نحن نحبك
Bulgarian NEW Обичаме те!
Chinese (Traditional) 我們愛你!
Czech Máme tě rádi!
Danish Vi elsker dig!
Dutch We houden van je!
Finnish Me rakastamme sinua!
French Nous vous aimons!
Georgian გვიყვარხართ!
German Wir lieben dich!
Greek Σας αγαπάμε
Hebrew אנחנו אוהבים אותך!
Hindi आप हमें पसंद हैं!
Italian Vi vogliamo bene!
Japanese 私たちはあなたを愛し！
Korean 우리는 당신을 사랑합니다!
Norwegian Vi elsker deg!
Polish Kochamy cię
Portuguese Nós te amamos!
Romanian Noi te iubim!
Russian Мы вас любим!
Slovak Máme ťa radi
Slovenian Radi vas imamo
Spanish Te amamos!
Swedish Vi älskar dig!
Turkish Sizi seviyoruz

Go ahead, use the world’s simplest and most powerful in-site customer engagement toolkit ever – in a language of your choice. We’ll continue to add support for more and more languages moving forward. Your language is missing? Are you willing to help us translate some 50 odd phrases? If you said yes, please get in touch.

Don’t know what WebEngage does? This 2 min explainer video will help:

Stay tuned. We love you!

Posted in Announcement, Product-Update

Permalink Leave a comment

08May / 2013

[Release Announcement] Sticky Header Layout For Notifications Is Now Available

Ladies and gents, we present to you our second Notification layout – Sticky Header! Underneath is a sample of how it looks on your website:

Sticky header notification in action

We are listing down a few use-cases when you’d like to use this layout:

  • When you’d like to show a persistent header message to all visitors on your website … something like “Hey, if you need any help please call on 1-800-xxxx ..“
  • When you’d like to make an announcement for a couple of days .. “We have a 10% off on all diapers this week. Check it out!“; and here’s why you should use us – because you don’t need to make any code changes on your website at the end of the week, as campaign dates can be controlled from within your WebEngage dashboard. Did you say “oh, wow!”? Thanks ;-)
  • When you’d like to greet users who log on to your website and throw specific promotions – “James, great to see you back. Claim your $20 coupon now!“. For more on such application specific use-cases, see custom targeting.
  • When you’d like to train your users on the product – “Hey Joe, having trouble using the loan calculator? Check out our user guide“. The message can be targeted at users who end up spending a-lot-of-time on certain pages in your product’s workflow.
  • When you’d like to prompt visitors on your blog/website to “subscribe to your newsletter“. The best part? – those who close the notification, won’t get to see it again. So, no more worrying about irritating your users with the same prompt over and over.

Rings a bell? Cool. We are sure that you can think of hundreds of such use-cases in context of your application. That’s precisely the reason why we have made it super simple to create a notification. You can get up and running in less than 5 mins. Here’s how:

Step 1: Create a Notification (Dashboard > Notification List > Create)

Create a notification and choose sticky header layout

Step 2: Add message and call to action (see live preview)

Add message, call-to-action and see live preview

Step 3: Additional options and themes

Options (push down, stick-to-top, content alignment etc)

Choose from our themes or add your own

Step 4: Add rules to filter the audience which gets to see this notification (more on targeting here)

Specify rules to filter the audience which gets to see this notification

Step 5: Advanced options; activate and go live!

Activate the notification and go live!

Step 6: Get real-time stats and reports

Real-time stats

An interesting bit with this is latest feature is that we have designed layouts keeping third party developers in mind. The idea is to allow developers to make use of our infrastructure, API’s etc and build+distribute such layouts. More on this next month .. if this interests you, do keep a watch on our docs.

Liked what you saw? Let us know. In coming weeks, we’ll be rolling out all the other notification layouts. Existing customers can log on to their dashboard and start using this new feature; and, for the new ones …

Sign-up today for a FREE trial →

Stay tuned. We love you!

Posted in Announcement, Dashboard Update, Notification, Product-Update

Permalink Leave a comment

15Mar / 2013

[Release Announcement] Custom Data – Mashup Your Application Data With WebEngage Products For Amazing Insights

Custom Data: Fork your user/application data with WebEngage products for deeper analytics

In yet another attempt to bring some great insights for your business, we are pleased to announce the release of Custom Data feature inside all WebEngage products.

What is custom data?
In layman terms, it is a hook for you to push customer or application data to us while using WebEngage products on your website. Upon doing so, we store the data and present it back to you in far more insightful ways. So, e.g. if you are passing “Customer Type” information for the feedback product, you’d be able to filter your feedback data based on this criterion in your reporting module. i.e. you can find out all feedback that were submitted by your “Gold” customers. Sweet, ain’t it?

Is this similar to pushing data/events inside Google Analytics?
Yes. Very similar w.r.t how it works. However, very different for what its worth. GA is restricted to visitors on your website. We extend it further to users submitting feedback on your site, clicking on promotions (aka notifications) on your site or participating in in-site surveys. Imagine being able to dice-n-slice all this data with your own application data. Sounds powerful? It indeed is …

Ah, I don’t buy into ideas that easily. Tell me more.
Let us show you some samples of what you can get out of custom data for each of the WebEngage products. The screenshots underneath show you a quick preview of how to pass data via our API’s as well the analytics you get on top it for all the three products.

Custom Data in Notification

Custom Data in Survey

Custom Data in Feedback

Wow! Super cool! Where’s the documentation?
Thanks for buying into our idea. Finally ;-) . We have tested this feature with over half a dozen existing enterprise customers before announcing this release. Here’s the JavaScript API on how to pass custom data for – feedback, survey and notifications. These API’s are a work in progress and are bound to get better with time.

Now tell me about the moolah involved. Will you?
Except for Google, no great software should be free. Keeping that in mind we have added custom data feature ONLY under the paid plans. So, you at least have to be a Basic plan customer to be able to use this feature. If you are in the free tier currently, an upgrade will automatically make this feature available in your account.

Anything else?
Oh, yes. A whole lot. We have set our eyes on offering you enterprise class analytics. Not only on top of WebEngage data but also by mashing your application data with it. The idea is to give you instant insights on your business to sleep over or to present in your board meetings. We love data (for SEO reasons, let’s call it BIG DATA) and we want to help you visualize it better.

Give this a spin. We look forward to your feedback.

Stay tuned. We love you!

Posted in Announcement, Custom Data, Feedback, Notification, Product-Update, Survey

Permalink Leave a comment

02Mar / 2013

[Feedback Update] Feedback fields become optional and sortable. Now, accept feedback anonymously on your site with WebEngage

Thus far, the system fields in your feedback form (name, email, category and message) were very restrictive as compared to the custom fields that we let you create.

Not any more.

We have rolled out customization capabilities for these fields by allowing you to rename the field, mark it as mandatory, optional or hidden and sort these fields in conjunction with your custom fields.

This new enhancement is done to your existing Feedback Fields screen in the dashboard. Screenshot underneath. To access, go to Dashboard > Feedback Settings > Feedback Fields

Dashboard > Feedback Settings > Feedback Fields


Some samples on how this new feature set is being used on customer websites underneath.

The default feedback form. This gets added to your account the moment you sign up. You can customize categories at Dashboard > Feedback Settings > Feedback Categories

Default feedback form; For custom categories Dashboard > Feedback Settings > Feedback Categories


Feedback form with optional email, that too, as the last question in the form

Feedback form with optional email field


Advanced feedback form with custom fields and category dependent sub-fields. You can create custom fields (drop-downs, checkboxes, radio buttons, file upload fields, text boxes, comment boxes etc) from Dashboard > Feedback Settings > Feedback Fields > Add Custom Field

Form with category dependent sub-fields


And, here comes the super anonymous feedback form. Nothing, but the feedback!

Nothing, but the feedback :-)

We hope that this customization capability will give you more controls on how you want to render your feedback form. More importantly, the control to just ask questions that you think are relevant for your online application. Let us know if you find this useful.

Not a customer yet? No better time to join the club, than now. Sign-up today for your free trial – webengage.com/pricing

Stay tuned. We love you!

Posted in Announcement, Dashboard Update, Feedback, Product-Update

Permalink Leave a comment

11Feb / 2013

[Dashboard Update] Transfer Ownership Of Your WebEngage Accounts

We shipped a brand new update to your WebEngage dashboard last weekend: Transfer Ownership in the administration area.

What does it do?
In simple terms, it lets you transfer your (or your account admin’s) rights to someone else.

Why do I need it?
You will find this feature helpful for a couple of use-cases. We are highlighting some underneath:

  1. Agencies, who manage WebEngage accounts for their customers, typically sign-up on their behalf. As, a next step, they would add the customer as an administrator for their account and then remove themselves altogether. With more and more agencies coming on board WebEngage, we realized this was a pain point. Now, with this feature, agencies can thank us.
  2. An employee, currently managing your WebEngage account, decides to leave the company and you have to transfer the responsibility to a new person. We know that this situation is traumatic; so, we made sure the pain and friction is reduced on our end, as much as possible :-)
  3. With the FREE tier, there was no way to “delete” yourself and “add” another admin to the account, because the feature “add admin” isn’t available in the free plan. Free plan customers will no longer need to update their personal email info to receive end user feedback in a different mailbox.

Ah, got it. How does this work?
This option is available for each of your widget accounts. Navigate to Dashboard > Settings > Administration and follow the steps underneath:

Step 1. Navigate to your administration area. Click on Transfer Ownership

Navigate to your administration area. Click on Transfer Ownership

Step 2. Add details of the new owner

Add details of the new owner

Step 3. An email is sent to new owner. Transfer is pending activation (as per instructions in email)

Email is sent to new owner. Transfer is pending activation

Step 4. Yay! Bbye old admin. Welcome new admin.

Yay! Bbye old admin. Welcome new admin!

Stay tuned. We love you!

Posted in Dashboard Update, Feedback, Notification, Product-Update, Survey

Permalink Leave a comment

07Feb / 2013

Notification Layouts

Did you know that you can run targeted promotions, announce new features, address cart abandonment and pop discounts to users on your website like a pro with WebEngage Notifications? No? We request you to go through this and this and this first.

Very soon, we’ll be adding a cool new feature inside Notifications – Layouts. The idea is simple – at its core, a Notification is Title + HTML description + Call-to-actions. With layouts we intend to present this core data in different UI formats to address specific problems. Samples underneath:

Classic: THE original WebEngage Notification layout.

Callouts: This layout will allow you to pin point new features on your site and make it easy to announce them to your users. The description can be rich HTML content containing images, URL’s etc. And of-course there’s a nice call-to-action.

Notice: Need “there’s a live update for you” kind of notices for your users? Look no further. We heard you …

Slider Top: Greet your visitors/users with a page slider message positioned right at top of the page. You can embed small images/icons and call-to-actions etc in the message too!

Sticky Footer: Want a persistent footer for announcements and promotions? This layout is designed to show up in fixed format in the footer section of your site.

Technically, we are building layouts in an extensible manner. In layman terms, we’d allow customers and developers to build their own layouts on top of our basic framework. We’ll publish more documentation on this soon.

Even with the Classic version (that is currently available), we have seen some amazing UI customizations. Underneath are a few samples of how customers have been making great use of what we have built. These are some small little pleasures that keep us going …

With WebEngage you can filter the audience to which you’d like to pop the Notification to. Check out our cool targeting capabilities and Javascript API which makes it easier to run highly targeted campaigns based on application specific criterion. Did we tell you that the integration on your site is a piece of cake too? Integrate our widget code once on your site (like GA) and no more code changes are needed. Ever! All knobs and controls sit in your WebEngage Dashboard. Still waiting to use us? Now is the time. Sign-up today for a FREE trial.

Layouts are a work in progress and we intend to release a version one around first week of March, 2013. Can’t wait? Let us know, we’ll give you priority access.

Like what you see? Please spread the word for us. If you have some interesting layout ideas, leave your comments here. We’ll definitely work on the ones that gives us and our customers goosebumps.

Sign-up today for a FREE trial →

Stay tuned. We love you!

Posted in Announcement, Milestones, Notification, Product-Update

Permalink 1 Comment

08Dec / 2012

[Release Announcement] Custom Targeting – the ultimate solution to Cart Abandonment problem and other challenges faced in in-site marketing

I am glad to break this news to you – custom targeting based on application specific parameters, is now available inside WebEngage. There is now a new section for custom rules in your survey and notification builder.

Prelude:
As you’d know, we always allowed you to “target” a survey or notification at specific audiences on your website through a built-in targeting engine, with filtering criterion like – cookies, visitor’s geography, time spent on the site, page URL patterns of your site etc (more here). As a natural extension of this engine, we have now made it possible to target based on parameters that are specific to your application. We call this “custom targeting”.

What is custom targeting?
In layman terms, it lets you run campaigns and promotions based on deep, application specific rules. Lemme explain with a few examples:

  1. [E-commerce] Cart Abandonment: You can use notifications to run promotions on the checkout page for, say, users who have added items to the cart but haven’t checked out in 60 seconds. Using custom targeting, you can optionally configure to run these promotions only for a certain value of the cart size or number of items in cart or only for items from a certain category … (ref: image below)

    Address cart abandonment issue on your website using WebEngage Notification's custom targeting

  2. [E-commerce] Happy hour promotions: Always wondered why only bars and pubs have a happy hour? We felt the same and hence we created targeting based on time-of-the-day. Now, using custom targeting, you can run category specific promotions on your website for the “dull hours” like a pro (ref: image below)

    Run happy hour promotions on your website

  3. [All Web Applications] Hyper Targeted Messaging and Promotions: Don’t you want to pamper your “Gold customers” by telling them how much you love them? Do you want to offer a 10% off for customers who have not made a purchase in the last 3 months? Do you want to announce a special on-boarding message for “paid only customers” of your SaaS app? No matter what your application specific use-case is, custom targeting is designed to make all this work from the comfort of a powerful dashboard (ref: image below)

    Get love from your customers - display hyper targeted Notification messages

  4. [E-commerce] Promotions for SEM/SEO Traffic + Product Categories: Let’s say, you wanted to convert a visitor who came via your SEO/SEM spend into a buyer. You intend to offer a discount code to this visitor if she is browsing the catalog for slow-moving category items. You can configure a marketing-promotion notification with a discount code for such visitors. Using custom targeting, you can tell us what those slow moving categories are, and we can take care of the rest (ref: image below)

    Maximize the ROI on your SEM/SEM spend. Run specific campaigns

  5. [All Web Applications] Customer Profiling: There is so much more to know about your customers than what Google Analytics could tell you. To make informed decisions, say hello to WebEngage surveys. You can use it to pop customer profiling survey at first time visitors on your website once they have spent, say, 2 minutes on the site. Do you want such surveys only for the fairer sex? Using custom targeting, you can achieve that (ref: image below)

    Custom targeting at its best - run customer profiling surveys (or promotions) for female customers only

I can go on, for this list is endless. But, I am sure you get the point. We are doing our bit to make in-site marketing and customer engagement a data and experimentation driven science. Hope you like what you see. Your comments on this post will hugely boost our morale.

As our philosophy has always been, custom targeting doesn’t need any code changes over and over on your website. You have to make sure that you are passing all the parameters of interest to you, through our API, and be assured that you’ll not need to change any code on your website – the rules can be modified in real-time from your WebEngage Dashboard.

Note: Custom targeting is only available under the Premium and Enterprise plans. If you are an existing customer, you’ll see this option in targeting section for each of your surveys and notifications. Have questions? Please get in touch.

Stay tuned. We love you!

- Avlesh

Posted in Announcement, Notification, Product-Update, Survey, Targeting-Rules

Permalink 4 Comments

03Dec / 2012

Simplifying the on-boarding process – introducing WebEngage dashboard’s sitemap

With 3 feature-rich products rolled into one, WebEngage dashboard is no longer the super-easy-to-navigate platform that it earlier used to be. A large number of our support queries these days are about, “how to get to a certain page in the dashboard?”.

To make things simpler, we have now added a “useful links” page for each of your widget accounts in the dashboard. The URL for this page is also sent to you in the on-boarding email. Now, be it changing styles for your survey windows or adding a new notification theme or changing the HTML template for feedback acknowledgement emails – there’s no need to spend time looking for it; this page will guide you to wherever you wish to go.

Underneath are different sections of this page to give you an idea of how it looks and what it does -

Quick links for Survey


 

Quick links for Notification


 

Quick links for Feedback


 

Quick links for account administration and other tasks


 
Long live simplicity! Do let us know if you love us for doing this.
Stay tuned. We love you!

Posted in Dashboard Update, Feedback, Notification, Product-Update, Survey

Permalink Leave a comment

19Nov / 2012

Payment issues with Mastercard (@2Checkout, you listening?)

2Checkout issue with Mastercard

Recurring billing problems with Mastercard continues to be an unresolved issue. We apologize if you have been receiving all those “billing attempt failed” emails from WebEngage in the last few weeks.

All we get to hear from our payment partner, 2Checkout, is that they are working on it. We have absolutely no idea as to how long is it going to take before things become normal.

We request you to -

  1. Update your card information, if you are an existing customer who has used Mastercard for billing – 2Checkout would have sent you a link to update the payment information. This needs to be done only when you want to use a different card. Otherwise, no action on your end is needed. Once the issue gets resolved on 2CO’s end, your Mastercard would get billed automatically in the next attempt.
  2. Use VISA or Paypal as payment method, if you are a new customer trying to pay after your trial period – The former is a no-brainer. However, if you are keen on using your Mastercard, we request you to select Paypal as the payment option and therein select Mastercard for billing.

Like yourself, this is getting on our nerves too and we hope that 2Checkout resolves the issue quickly. You can help the cause by tweeting this post to @2Checkout, so that they come up with an update which sounds different than “the management is working hard on it”. We have been hearing it for weeks now.

We’ll keep you posted with developments on this issue. Stay tuned. We love you!

Posted in Billing-Update, Product-Update

Permalink Leave a comment

14Nov / 2012

File attachments in replies now supported in WebEngage Feedback

We always had a support for “file” type of fields in your feedback form. Take a demo (ref: “upload resume” field in the form). This feature allows customers to add such fields to their feedback form with ease, so that users can attach files while submitting feedback.

In the next big enhancement to close the feedback loop – we have now added a capability of adding files as attachments while sending replies too. Site admins can add file attachments to replies, so can users who initiated the feedback thread.

As site admin or end user, you receive email notifications when a feedback thread is initiated. You can add comments to this thread by directly replying from within email. Here’s the best aspect of this new feature – while replying to the feedback thread, you can attach files directly from within your email client and we’ll take care of the rest. Ain’t that cool? Underneath are some screenshots that explains the feature in detail -

New feedback received. Site admin asks the user to attach a file

Site admin asks a user to attach a file in reply to an incoming feedback


User responds and attaches the requisite file (all in email)

User responds to that reply and attaches the requisite file in email


Site admin responds by attaching the rectified file as an attachment

Site admin responds by attaching the rectified file as an attachment


User gets to see the response as well the file in his/her email

User gets to see the response as well the file in his/her email


We love happy customers!

We love happy customers!


This has been one of the most requested features on our Feedback product. We are glad to finally roll it out. Hope you’ll make the most of it.

Important Note: Very soon, we’ll put size restrictions on the files that can be uploaded per thread. Also, in the Free tier, we’ll limit this feature – most likely by giving a certain amount of free storage space for the account. We’ll come back to you with updates on this one.

Stay tuned. We love you!

Posted in Feedback, Product-Update

Permalink Leave a comment