We are glad to present our latest Notification Layout to you. Say hello to Callout Notifications.
In layman terms, we have made it super easy for you to choose a section or an HTML element (text box / layers / images etc) or a link on your website and create a push notification message pointed at that element. Add to that the magic of targeting rules, you can choose to show these notifications ONLY to visitors who match a certain criteria (e.g. show only to visitors coming from Google search or only after a user has spent certain amount of time on the site etc. Here’s more on targeting).
Tempted to use this new layout? Sure! Underneath is a step-by-step guide on how to use Callout Notifications:
Hope you liked what you saw. If you are an existing customer, you can log on to your dashboard and use this new layout right away. Your comments/feedback will help us improve – let it come.
We have added a new capability inside the feedback product – Sentiment Analysis. We’ll programmatically classify all the incoming user feedback on your website as – positive, neutral or negative in its sentiment.
The purpose is to give you an idea of customer happiness quotient, simply by putting a time-series of how the customer sentiment is changing over a period of time on your site. You can access this chart under Feedback > Stats section. Here’s a glimpse -
Also, each of your feedback threads in the dashboard will display its corresponding sentiment as detected by our self-learning algorithm. Underneath are samples of classification from our own customer feedback (notice the sentiment icon on upper right corner for each of the feedback emails).
This is an experimental feature. And the program is an auto-learning one. It does a decent job and with time it will only get better. If you notice a thread being incorrectly classified, you can make our classification algorithm a bit better by taking the pain and re-classifying as shown underneath -
Under the Feedback > Stats section, we also give you an overall distribution of sentiments across all the feedback received on your website.
Hope you liked what you saw. Your feedback on this feature will help us improve.
Note: This feature is only available in the Premium and Enterprise plans.
Introducing Survey Layouts
So far, we restricted you to create surveys in just one UI template. Not anymore! Pretty much like our hot selling Notifications (check out the corresponding layout options) , we have introduced the concept of layouts in surveys. Listed below are the currently available layout options and their corresponding use-cases. We’ll be adding new layouts (layouts optimized for mobile sites, specific layouts for certain pre-defined actions like newsletter sign-up etc) for you to choose from, on an ongoing basis.
Hope you liked what you saw. Your comments/feedback will help us improve – let it come. In weeks to follow, we’ll be adding more layout options.
I thank you, the customer, from the bottom of my heart for your faith in the product. Its exciting to see those amazing use-cases that you build everyday on top of our products, your increasing spends on us , your love emails … the list is endless!
The fact that you continued to love us despite all the hardships while using the classic edition of our dashboard, humbles me. You know that we continued to build more value for you. Be it leave intent targeting, or, survey branching, or, multiple notification layouts. We were focused on building stuff that helps you improve conversion rates on your site. I thank you for standing by us.
It is fascinating to know that everyday, on an average, you spend 38 minutes on the dashboard! That’s hell lot of a time to spend on something that doesn’t look pretty
We knew that …
All that is set to change as the old is, finally, making way for the new. Here’s how:
My team is working overtime to streamline user experience on the new dashboard. We’ll keep the classic edition live for a few weeks, just in case you don’t like our new stuff. Underneath is a screenshot of how to switch between the two versions:
If you face any issues while using the new dashboard, please drop us a feedback. We’ll proactively engage to seek your inputs inside the new dashboard – of course by using our own survey product
My design team will soon publish a detailed post on what went into shaping this new look and experience. As promised, we are committed to deliver the most amazing software experience for you! Thanks for helping us get there.
Here’s how we fared in Jan, 2014
We served over 4 million on-site push Notifications every day last month. That’s almost 50 Notifications popping every second on close to 16,000 websites! Marketing teams, globally, have embraced Notifications as if there were no better hot cakes to buy . Later this month, we’ll publish a detailed report with stats on how this product is helping companies drive sales via hyper targeted on-site offers and actionable messages. With the introduction of Leave Intent Targeting and Modal Window Layout, we are keeping marketing teams hooked on to their WebEngage dashboards and help them focus on what matters the most – conversions!
We served more than 1 million on-site Surveys every day last month. The adoption of our on-site Survey product is on a meteoric rise. Customer focused product teams, including the likes of Hubspot, Intuit, SEOmoz etc, have embraced us with great zeal. We are focused on making our on-site surveys the best in class – be it our targeting engine or capabilities like logical branching.
E-commerce companies account for 36% of our customer base followed by consumer internet applications and content sites. A bulk of our revenues come from India (38%), followed by the US (28%), UK (8%) and Australia (5%).
Thanks for keeping faith in us. We’ll continue to amaze you with an awesome product. More importantly, we’ll continue to deliver proactive and super-responsive customer service. Its a promise.
Posted in Milestones